We understand that occasionally we all make some purchases that we aren’t 100% happy with. Sometimes we buy before we try, and later regret a rash decision resulting in an unloved item.
We will try our best to process your return within 10 working days, following receipt of the above. However, during busy periods such as Christmas or other holidays, this may take a little longer.
We can give you a refund unconditionally if you cancel your purchase within 6 hours. Every cancellation request which is raised later than 6 hours from the purchasing time will not be accepted.
However, please be well-informed that if you cancel an order, 30% of your total order value should be charged for the cancellation because we need to pay for management, processing, and transaction fee on Paypal.
Unfortunately, we are unable to provide a refund for items that were on sale of more than 80%
If you need more information you can contact us at email@example.com
RETURN POLICY (IF APPLICABLE)
We have a 10 days return policy, which means after receiving your item, you have 10 business days to apply for a return. If 10 business days have gone by since you received the item, unfortunately, we can't offer you a full refund or exchange.
This Returns Policy applies to all purchases made through our website
We accept the return of products that were shipped out by us in case the item is damaged, defective, or in the wrong specification, and if there is a case of missing parts of the order.
To be eligible for a return, your item must be in the same condition that you received it, with tags, and with its original packaging, unworn and unused. You'll also need the receipt of the order or proof of the purchase.
Additional non-returnable items: Gift cards, downloadable software products, some health and personal care items.
If you receive damaged, defective, or the wrong item(s), please contact us and specify the damage, defect, or wrong item(s) by a picture of the packaging showing a clear tracking number and a picture of the product you received.
To start a return, please contact us at firstname.lastname@example.org within 10 days from the arrival date. We are happy to assist you as long as you reply and follow our requests but if you did not reply to us within 3 days from our last email and 10 days passed, your request will be rejected. Please check your email carefully (please also check the spam email section)
In case your return request is approved, we will fully refund the product cost. The shipping fees are non-refundable because the item has already been shipped out.
We'll notify you of the approval or rejection and the details on how to proceed with the return via email. Please note that items sent back to us without first requesting a return will not be accepted.
If you have received anything that was damaged, or defective, or missing parts, please contact us at email@example.com for further assistance. For all other cases, return shipping costs are the responsibility of the customer.
LATE OR MISSING REFUNDS
It may take some time before your refund is fully processed. If you have not received a refund after a week has gone by, please check your bank account again. You should also contact your credit card company.
You can also contact your bank since there is often some processing time before a refund is processed.
If you have done all of the above and you still have not received your refund, please contact us at firstname.lastname@example.org
- If you choose to return your order without our Customer Support team and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.
- We do NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
- You will be responsible for paying for your own shipping costs for returning your item(s).
- We will NOT refund items which damaged by our factory or the carrier. A new one will be sent to replace it.
- Shipping fee will NOT be refunded once items have been shipped.
- Any unsuccessful delivery due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (if shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either.
- All customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option via USPS, UPS or FedEx insured parcel post because GreezyBear will not be responsible for lost return.
- In case refund case has been approved, amount should reflect in your account in 7 to 10 days depending on your bank process. In some cases, it would take longer for the balance to be reflected in your account due to credit card's issue.