Replacement & Refund Policy

GreezyBear understands that occasionally we all make spontaneous purchases that we aren’t 100% happy with. It’s all part and parcel of the wonderful world of shopping; sometimes we buy before we try, and later regret a rash decision resulting in an unloved bra or shoes.

We will endeavor to process your return within 10 working days, following receipt of the above. However, during busy periods such as Christmas or sales, this may take a little longer.

We have a 10 days return policy, which means you have 10 days after receiving your item to request a return. If 11 days have gone by since you received the item, unfortunately, we can't offer you a full refund or exchange.

Return conditions:

This Returns Policy applies to all purchases made through our website

We accept the return of products that were shipped out by us and if the item is damaged, defective, or in the wrong specification, and if there is a case of missing parts of the order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and with its original packaging. You'll also need the receipt or proof of purchase.
Additional non-returnable items: Gift cards, downloadable software products, some health and personal care items.

Return Process:
Should you receive damaged, defective, or the wrong item(s), please contact us and specify the damage, defect, or wrong item(s) by a picture of the packaging with a clear tracking number shown and the picture of the product received.

To start a return, you can contact us at within 10 days from the arrival date. We are willing to assist you as long as you reply and follow our requests but if you did not reply to us within 3 days from our last email and 10 days passed, your request will be rejected.

In case your return request is approved, we will fully refund the product cost. The shipping fees are non-refundable as we have already shipped the item out.

We'll notify you of the approval or rejection and the details on how to proceed with the return via email. Please note that items sent back to us without first requesting a return will not be accepted.


If you have received anything that was damaged, or defective, or missing parts, please do not hesitate to contact us via for further assistance. For all other cases, return shipping costs are the responsibility of the customer.


If you have not received a refund after a week has gone by, please check your bank account again. You should also contact your credit card company. It may take some time before your refund is fully processed.

You can also contact your bank since there is often some processing time before a refund is processed.

If you have done all of the above and you still have not received your refund, please contact us at


We can give you a refund unconditionally if you cancel your purchase within 12 hours. Otherwise, you will have to wait for your item to arrive before you can return it to us.


Unfortunately, we are unable to provide a refund for items on sale of more than 80%

If you need more information you can contact us at

***Update: Due to the outbreak of Corona Virus, all of our staff have to work from home, therefore, we're unable to take your calls. If you have any inquiries about the product, shipping or just want general advice, please don't hesitate to email at